Refund policy

The 30-day cozy promise

If your order isn't right, you have 30 days from the delivery date to contact us.

Damaged, faulty or wrong items

Contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund. You won't need to send the item back.

Change of mind

Contact us within 30 days of delivery. Items must be unused, unwashed and in their original packaging. We'll send you return instructions. Once we receive the return, we'll refund your original payment method within 10 business days. Return shipping costs for a change of mind are paid by the customer, and original shipping charges are not refunded.

Not eligible for change-of-mind returns

Items that have been used, washed or damaged after delivery, and items marked as final sale.

How to start a return

Email us at hello@joinsquareup.com or through our contact page with your order number. We reply within 2 business days.